Hello there! ☁️✨
Thank you for visiting HEMEKO Global. As we work to deliver better services and products to you, our international services have undergone a huge revamp and we are happy to announce that we now ship internationally to 39 countries.
With this exciting news, we have also decided to merge our previous global site (global.hemeko.com) with our US site (us.hemekolab.com). All services on the previous global site (global.hemeko.com) will cease, including the user database.
You might be wondering about the next steps. There’s no need to panic! 💅 We’ve got you covered.
Worried about your coupons and points?
- Contact us via email ([email protected]) and let us know the email address or nickname you previously used on the previous global site, as well as your current registered account on the US site. We will transfer all points and coupons to your new account on the US site.
- In addition, we will issue an additional 15% coupon to users who were members of the previous global site before the merger as a way to thank you for being one of the OGs. 🤜🤛
Worried about your ongoing or previous order?
- If you have made an order while the merger was going on and need to track it or more, please contact us via email ([email protected]) and we will provide you with all the help and details you need.
- Should you need to retrieve the details of any previously completed orders made on the previous global site, let us know your registered email address or nickname and we will be happy to retrieve it for you.
Worried about user security and privacy?
- All personal details and information registered on the previous global site will be securely stored for customer service purpose only, up to a year before being destroyed.
Feel free to contact [email protected] if you need any assistance or have further queries. Our customer service fairies will be happy to help! 🧚
We hope you will enjoy your new shopping experience on our new website us.hemekolab.com and we thank you once again for your continued support! 💗